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    Destination : Family
    Reproductive Services

    The basics.

    DESTINATION : FAMILY Reproductive Services help guide Crewmembers through the healthcare system as they explore options for expanding their families—now or in the future—to help maximize chances of successful pregnancy and minimize risks. When you contact BlueCarpet, you’ll connect with a Reproductive Services Nurse who will answer questions and walk you through options. All Crewmembers and covered dependents enrolled in a JetBlue Medical Option are eligible to participate if they meet infertility guidelines.

    How it works.

    How it works.

    Once you’re enrolled, you’ll receive financial support for covered services with a lifetime maximum of $25,000 for medical expenses and $10,000 for pharmacy expenses as long as you work continuously with a Reproductive Services Nurse and use providers at a Center of Excellence (COE).

    To utilize the infertility services, you must be enrolled in the DESTINATION : FAMILY Reproductive Services program and treated at an in-network fertility provider who is part of Optum’s COE network. Your Medical Option deductible, coinsurance and out-of-pocket maximum still apply.

    In addition to financial support, you and your family will receive:

    • Guidance on how to maximize your available financial reimbursement.
    • Information on issues surrounding infertility and its treatment, including information on fertility clinics and doctors.
    • Education about the causes of infertility, treatment alternatives, and appropriateness and efficacy of treatment types.
    • Emotional support to help ease the stresses that often accompany treatment and getting pregnant.
    • Access to the infertility COE network.
    • Help navigating the healthcare system and claims questions.
    • Support for the specific fertility needs of the LGBTQ Crewmember community.

    Some of the eligible expenses covered by Reproductive Services include:

    • In vitro fertilization (IVF)
    • Frozen embryo transfer (FET) cycle
    • Artificial insemination (AI)
    • Intrauterine insemination (IUI)
    • Intracytoplasmic sperm injection (ICSI)
    • Ovulation induction and controlled ovarian stimulation
    • Pre-implantation genetic diagnosis (PGD)
    • Pre-implantation genetic screening (PGS)
    • Testicular sperm aspiration (TESA)
    • Microsurgical epididymis sperm aspiration (MESA)
    • Costs associated with donating eggs/sperm
    • Cryopreservation of egg/sperm/embryo for up to two years if future fertility is being jeopardized by planned medical treatments that could impact fertility
    • Pharmacy costs associated with fertility treatments
    • Diagnostic tests (these are covered under the Medical Options)
    • Surgical procedures: laparoscopy, lysis of adhesions, tubotubal anastomosis, fimbrioplasty, salpingostomy, transcervical catheterization, cystoplasty Strassman electroejaculation
    • Donor coverage: The program will cover associated donor medical expenses, including collection and preparation of ovum and/or sperm, and the medications associated with the collection and preparation of ovum and/or sperm. The program will not pay for donor charges associated with compensation or administrative services.
    • Preimplantation genetic screening (PGS)
    • Preimplantation genetic diagnosis (PGD) is covered for the diagnosis of known genetic disorders only (for example, cystic fibrosis)

    Infertility expertise and guidelines.

    Infertility expertise and guidelines.

    DESTINATION : FAMILY Reproductive Services cover a wide range of issues—and everyone has a different journey toward expanding their family. If you’re considering fertility treatments, your Reproductive Services Nurse can help you explore your options. Our nurses are highly qualified and specially trained in reproductive health with an average of 14 years of experience within the fertility industry. Our nurses understand the emotional roller coaster you may be on and will provide compassionate support and expertise throughout your entire journey. They focus on ways to make the most impact and help improve your opportunities for success.


    Infertility diagnosis guidelines.

    Infertility diagnosis guidelines.

    Infertility is a medical diagnosis that includes one or more of the following situations:

    • You have failed to achieve or maintain a pregnancy after 12 months of intercourse if the woman is under age 35, or after six months if the woman is age 35 or older.
    • You have failed to achieve or maintain a pregnancy following six to 12 treatment cycles, depending on age, of medically supervised donor insemination. The waiting period may be waived when the covered person has a known infertility factor, including but not limited to congenital malformations, known male factor, known ovulatory disorders, diminished ovarian reserve, impotence/sexual dysfunction, moderate or severe endometriosis, documented compromise of the fallopian tubes or is in a same-sex relationship.
    • You have failed to achieve or maintain a pregnancy due to impotence/sexual dysfunction.
    • You have infertility that is not related to voluntary sterilization or failed reversal of voluntary sterilization.
    • You are under age 44, if female and using own eggs/oocytes; under age 50, if female and using donor eggs/oocytes. For treatment initiated prior to pertinent birthday, services will be covered to completion of initiated cycle.
    • You have a diagnosis of a male factor causing infertility (e.g., treatment of sperm abnormalities including the surgical recovery of sperm).


    Explaining the Centers of Excellence.

    Centers of Excellence (COEs).

    In addition to working continuously with a Reproductive Services Nurse, you must also only use providers at a COE to use the program’s services.

    We know it’s crucial for you to have access to doctors and other healthcare professionals who are not just experienced but also recognized as experts in their field. That’s why the DESTINATION : FAMILY Reproductive Services program includes the COE network. An infertility COE is a facility that delivers a higher standard of care for Crewmembers and dependents who are trying to build or extend their families and are experiencing challenges due to infertility.

    Each COE facility in the network meets or exceeds best practices criteria, including:

    • High pregnancy rates
    • Reduced risk of multiple births
    • Number of reproductive services
    • Superior physical credentials and expertise
    • Exceptional facilities and staffing
    • Industry accreditation and affiliations

    How to access services.

    1. Phone: Call BlueCarpet at 1-866-529-1675 and enroll in the DESTINATION : FAMILY Reproductive Services program.
    2. Remain actively engaged with a Reproductive Services Nurse throughout planning and treatment.
    3. Use an infertility COE if one is within 60 miles of your home. If no COE is located within 60 miles of the your or covered dependent’s home, a Reproductive Services Nurse will work with you or your covered dependent to direct you to the next best performing facility and have claims paid at the COE benefit level.

    Don’t worry, it’s confidential!

    The DESTINATION : FAMILY Reproductive Services program is powered by BlueCarpet and managed by Optum, which is staffed by specially trained, licensed clinicians who adhere to the strict confidentiality requirements of their profession. (More details can be found in the BlueCarpet Guide.)

    Get more information.

    Find more information about the Reproductive Services program and real-life examples of when to use the program in the DESTINATION : FAMILY Reproductive Services Guide.

    And be sure to review the BlueCarpet Guide.


    Family Support