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    Navigator

    Say HELLO to a refreshed Navigator.

    We’ve re-imagined the way we support your mental health. You now have access to a personalized care plan through Navigator, powered by Spring Health. Get care anywhere, via mobile and web—including therapy, coaching and self-guided exercises.

    Check out the recordings of our recent webinars:

    Event Event Link/Details
    Join BlueBenefits and Spring Health to learn more about Navigator Watch a recording
    Special Crewleader Training Watch a recording
    Wellness Wednesday – Join BlueBenefits for a special Wellness Wednesday event honoring Mental Health Awareness Month Watch a recording
    Spring Health’s Mental Health Summit – Learn how to develop a mental health toolbox Watch the recordings

    Mental health starts here.

    Mental health starts here.

    From one day to the next, our mental wellness can range from thriving to struggling. No matter what you’re experiencing, it’s important that you find balance and personalized care.

    Navigator—mental wellness powered by Spring Health—gives you and your household members mental wellness benefits with convenient access to care, at no cost to you.

    Navigator offers:

    • Care anywhere.
      Easily get care by registering through Spring Health’s website or mobile app.
    • A personalized care plan.
      After a short assessment, you’ll get a custom care plan designed to address your short-term needs and long-term goals.
    • Free therapy.
      You and your household members (age 6+) each get 6 free therapy sessions a year.
    • Dedicated support.
      Have unlimited access to your Care Navigator, a licensed clinician who can help assess your needs, answer questions, make recommendations and referrals, and lend support every step of the way.
    • Therapists you can relate to.
      Navigator’s provider network is made to be as diverse as the Crewmembers it supports. You can personalize support, search for a therapist by specialty (such as LGBTQ+ identity), gender, ethnicity and languages spoken.
    • Fast appointments.
      See a therapist in an average of two days; choose times that fit your schedule, with appointments available both evenings and weekends.
    • Family care.
      Fast access to children’s therapists available for ages 6+.
    • Wellness exercises.
      Use Moments, a wellness-focused audio library of topics such as anxiety, burnout and sleep hygiene.
    • Coaching.
      Professional coaches can help you set and achieve your personal and professional goals, from relationships and finance to finding purpose and achieving balance.
    1. Sign up on Spring Health’s digital first platform. Visit jetblue.springhealth.com and create your free Spring Health account.
    2. Take a quick assessment. It will only take a few minutes, and the questions will help Spring Health identify your immediate needs and long-term goals.
    3. Get a personalized care plan. Your care plan may include free therapy, Moments (wellness-focused audio library), coaching, or some combination of care.
    4. Meet your Care Navigator. Speak with your dedicated Care Navigator, a licensed clinician who can answer questions about your care plan, make appointments, and schedule check-ins along the way.
    5. Call for help. For immediate assistance, call Spring Health at 1-855-629-0554, Option 3 (available 0800 – 2000 ET).

    Additional resources.

    • Looking for instructions on how to log in? Click here.
    • Click here to find answers to commonly asked questions.

    Contacts

    Mental Wellness