Health Accounts: Answers to frequently asked questions.
Health Reimbursement Account (HRA).
Q: Where can I see Healthy Rewards I’ve earned in the Optum Financial portal or app?
A: Two types of funds are deposited into your HRA: Seed dollars and Healthy Rewards. The latter is credited to a Healthy Rewards Account. You will only see that specific account appear in the Optum Financial portal and app after your first Healthy Rewards activity of the year is processed by Rally.
Q: Can I continue to view my Optum Bank HRA from before 2021 on the website and app after March 31, 2021?
A: Yes, you may continue logging into the account until September 1, 2022, to see claims, unused balance and other account details.
Q: What expenses are eligible with my Optum Financial HRA?
A: Your HRA covers eligible expenses for medical, dental, vision, prescriptions, and over-the-counter treatments for you and your family. See a searchable eligible expense list here: HRA Eligible Expenses.
Q: May I order additional Optum Financial payment cards for my spouse or dependent?
A: Yes. You can order additional cards through your online account. Simply log in, click My Payment Card > Cardholders > Add Cardholder > Add New Dependent. Be sure to have your spouse or dependent’s Social Security Number handy to complete the order.
Q: Whose healthcare expenses may I pay for with HRA funds?
A: You may use your HRA to pay for eligible healthcare expenses for you, your spouse or your dependent(s). A dependent is someone you can claim as an exemption for federal income tax purposes. Your spouse or dependent does not need to be enrolled under your JetBlue Medical coverage. Before paying for expenses for your spouse or dependent, you should first enter their details—such as name and date of birth—on the Optum Financial portal (Settings & Preferences > Personal Information) or mobile app (Settings and Preferences > Dependents).
Health Savings Account (HSA).
Health Savings Account (HSA).
Q: How much money do I need in my Optum Financial HSA to invest?
A: You must have a minimum balance of $1,000 in the cash account of your HSA to be eligible to invest funds. Above that, you need $100 more in the account to start making investment allocations. That means you need a minimum balance of $1,100 in the cash account of your HSA to start investing. After making your first investment allocation of $100 or more, any cash account balance above $1,000 may be invested.
Q: What is the fee structure for Optum Financial investments?
A: There are no trade fees associated with your self-directed HSA Investment Account. The available funds may also charge fees and expenses, including surrender or redemption fees, “12b-1 fees,” and other fees, as described in each mutual fund’s prospectus.
Q: Can I continue to view my Optum Bank HSA after the account is closed?
A: Yes, even if your account is closed in 2021, you may continue logging in to the Optum Bank portal and app until September 1, 2022. You may wish to download copies of any receipts you’ve uploaded for your tax records.
Q: What is HSA On Demand?
A: HSA On Demand® allows you to access JetBlue seed dollars on January 1 so that those dollars are available should you need to start paying for eligible expenses the first week of the year. When logged into your online or mobile account, you will see an amount for “HSAOD” or HSA On Demand. You will also see your “Available Balance,” which is the maximum amount you can spend with your payment card or through reimbursement.
Q: Is Optum Financial both the custodian and payment card issuer?
A: Optum Financial is the custodian of your account and will provide tax forms, statements, and the administration of your account. Optum Financial has partnered with Florida Capital Bank as the card issuer for your payment card.
Q: What expenses are eligible with my Optum Financial HSA?
A: Your HSA covers eligible expenses for medical, dental, vision, prescriptions, and over-the-counter treatments for you and your family. See a searchable eligible expense list here: Eligible Expenses.
Q: How do I activate my Optum Financial payment card?
A: Follow instructions that accompany the card, which will direct you to call a card activation number. You will also receive your personal identification number, or PIN, at the time of activation.
Q: May I order additional Optum Financial payment cards for my spouse or dependent?
A: Yes. You can order additional cards through your online account. Simply log in, click My Payment Card > Cardholders > Add Cardholder > Add New Dependent. Be sure to have your spouse or dependent’s Social Security Number handy to complete the order.
Or, contact Customer Service at 844-881-5841 to request a card.
Q: How often will I receive an account statement from Optum Financial and is there a charge?
A: You will receive a quarterly HSA statement. There is a $1.50 fee for a mailed paper statement each quarter, but you can avoid this fee by signing up for e-statements in your online account.
Q: How can I transfer some or all of my Optum Financial HSA balance to another financial institution but keep the Optum Financial HSA open?
A: Obtain the other financial institution’s HSA trustee-to-trustee transfer form. To complete the form, you will need to supply details about your Optum Financial HSA, including institution name (Optum Financial), address (PO Box 85960, 6300 Wayne Road, Westland, MI 48185) and phone (844-881-5841). Additionally, you will need to enter the Optum Financial account number (not payment card number) shown on quarterly statements.
Important: on the form, do not choose the option to close the Optum Financial account. Instead, specify the balance amount to transfer. If the form states that the account will be closed, or there is not an option to keep it open, please write a note to keep it open on the form. If your Optum Financial HSA is closed, it cannot receive contributions through payroll or from JetBlue. Follow the other institution’s instructions on where to submit the completed form; the form may need to be submitted to the other financial institution before submitting to Optum Financial. For questions regarding how long the balance transfer will take and any applicable fees, check your schedule of fees, and with the other financial institution.
Q: Where can I view the HSA investment lineup?
A: An updated list of the investment lineup can be found by visiting https://hsainvestments.com/fundperformance/?p=CYCB.
Healthy Rewards Account.
Healthy Rewards Account.
Healthy Rewards Accounts FAQs for Pilots not Enrolled in JetBlue Medical.
Q: What expenses are eligible with my Optum Financial Healthy Rewards Account?
A: Your Healthy Rewards Account will cover eligible expenses for medical, dental, vision, prescriptions, and over-the-counter treatments for you and your family. See a searchable eligible expense list here and look for expenses eligible under Eligible Expenses.
Q: When will I see my Healthy Rewards Account in the Optum Financial portal and app?
A: You will only see a Healthy Rewards Account appear in the Optum Financial portal and app after your first Healthy Rewards activity is processed by Rally. If you do not have a payment card, one will be mailed after you receive your first Healthy Rewards contribution.
Q: Whose healthcare expenses may I pay for with Healthy Rewards Account funds?
A: You may use your Healthy Rewards Account to pay for eligible healthcare expenses for you, your spouse or your dependent(s). A dependent is someone you can claim as an exemption for federal income tax purposes. Before paying for expenses for your spouse or dependent, you should first enter their details—such as name and date of birth—on the Optum Financial portal (Settings & Preferences > Personal Information) or mobile app (Settings and Preferences > Dependents).
Flexible Spending Account (FSA).
Flexible Spending Account (FSA).
Q: What expenses are eligible with my new Optum Financial Healthcare FSA?
A: Your Healthcare FSA will cover eligible expenses for medical, dental, vision, prescriptions, and over-the-counter treatments for you and your family. See this searchable eligible expense list.
Q: May I order additional Optum Financial payment cards for my spouse or dependent?
A: Yes. You can order additional cards through your online account. Simply log in, click My Payment Card > Cardholders > Add Cardholder > Add New Dependent. Be sure to have your spouse or dependent’s Social Security Number handy to complete the order. Or, contact Customer Service at 844-881-5841 to request a card.
Q: Whose healthcare expenses may I pay for with Healthcare FSA funds?
A: You may use your Healthcare FSA to pay for eligible healthcare expenses for you, your spouse or your dependent(s). A dependent is someone you can claim as an exemption for federal income tax purposes. Before paying for expenses for your spouse or dependent, you should first enter their details—such as name and date of birth—on the Optum Financial portal (Settings & Preferences > Personal Information) or mobile app (Settings and Preferences > Dependents).
Dependent Care FSA.
Dependent Care FSA.
Q: What expenses are eligible with my Optum Financial Dependent Care FSA?
A: Your Dependent Care FSA covers eligible expenses for care for children under age 13 and dependent adults while you work. See a list of eligible expense examples here: www.connectyourcare.com/tools/eligible-expenses/dependent-care-fsa-eligible-expenses/.
Q: Will my funds roll over?
A: Dependent Care FSA funds do not roll over year-to-year or to another account, per IRS regulations.
Limited Purpose Post-Deductible HRA.
Limited Purpose Post-Deductible HRA.
Q: What does the LP PD HRA cover?
A: The Limited Purpose Post-Deductible HRA is designated for dental and vision, but after you meet your Medical deductible, it can convert to a Post-Deductible HRA, covering medical, prescriptions, and over-the-counter treatments, in addition to dental and vision.
Q: How do I convert my Limited Purpose HRA to a Post-Deductible HRA?
A: To convert your account, simply complete an online form and submit health plan documentation showing that you met your deductible. You can find the form in your online Optum Financial account (Limited Purpose PD HRA page > “I want to” menu > Certify I’ve Met My Medical Deductible).
