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    Engage

    Engage is your personal wellness app connecting you to your healthcare benefits anywhere, anytime.

    See for yourself why we love Engage.

    The basics.

    The basics.

    Say HELLO to Engage—your personalized connection to health and wellness at JetBlue! Engage is an interactive, easy-to-use tool designed to support the whole you—health, wallet and mind—and simplify your healthcare journey.

    All U.S.-based Crewmembers and adult dependents enrolled in JetBlue Medical (either Anthem or UHC) can manage their personal account through the Engage website and mobile app. Engage is your go-to tool for HELLO WELLNESS!—everything you need, all in one place:

    • Find quality Medical and Behavioral Health care and services (HELLO HEALTHY!)
    • Explore your medical coverage details, compare costs for care and manage your healthcare spend (HELLO MONEY!)
    • Discover resources to help you meet your wellness goals (HELLO BALANCE!)

    Engage is free and confidential.

    How Engage can help you.

    How Engage can help you.

    Get easy access to your JetBlue healthcare benefits.

    • Upload your Medical, Behavioral Health and Rx ID cards.
    • Find in-network physicians, hospitals and healthcare services.
    • See patient reviews, compare ratings and build your own Care Team to easily contact your providers.
    • Find price estimates for healthcare services and prescription drugs based on your Medical Option.
    • Search by care urgency, conditions, tests, injuries, medical procedures and more.
    • Get helpful information and advice on services and symptoms.
    • See what you’ve paid toward your deductible and out-of-pocket maximum.
    • Check your HRA or HSA balance. Note: at this time, your HRA balance will only display your seed dollars. Your Healthy Rewards dollars in your HRA account currently do not show on Engage. For a full view of your account balance, visit Optum Bank.
    • Access a breakdown of your and your dependents’ claims and spending history from the past two years.
    • See suggestions for JetBlue benefits and wellness programs that are best for you.
    • Seek guidance on common healthcare matters, like key questions to ask your doctor during your next appointment, when to visit the ER and info on a new prescription.
    • Get reminders for the care you need, like an annual visit or preventive screening.

    How to register.

    How to get started.

     

    1. Get started by registering through my.engage-wellbeing.com/jetblue or on the Engage smartphone app.
    2. Enter your email address (either your JetBlue or personal email address) and create a password.
    3. Verify your identity by filling in the required information:
      • Crewmembers:
        • First and last name
        • Date of birth
        • 5-digit Crewmember ID (add leading zeros in front if your ID has less than 5 digits)
          Example: 01234
      • Spouses and adult dependents enrolled in JetBlue Medical:
        • First and last name
        • Date of birth
        • 5-digit Crewmember ID-MMDD of dependent’s birthdate
          Example: 01234-0101
    4. Select your health and wellness goals so Engage can create your personalized experience.

    Pro tip!

    Want to “engage” on the go? Download the Engage mobile app from the App Store or Google Play, or text APP to 27978 for a link. The app is completely optional.

    Take ownership of your health through Engage.

    Check back often! Let Engage be your go-to platform to help you stay on top of your health benefits and connect you with the resources you need to feel your best.

    Have questions about Engage? Click here to see a list of Engage FAQs  or check out this Engage Quick Start Guide.

    Questions? Here’s where to go:

    Questions? Here’s where to go:

     

    FOR HELP WITH… CONTACT…
    Engage general support inquiries or help using the platform. Engage Support
    1-800-596-6994
    Available M-F 8AM to 9PM ET
    You can also chat on the website or app M-F between 8AM and 9PM ET or email
    support@engage-wellbeing.com
    Resolving a problem with claims or billing, scheduling an appointment, managing a chronic illness and more. BlueCarpet
    1-866-529-1675
    Additional questions about Anthem BlueCross BlueShield coverage or claims. Anthem
    1-866-627-0709
    Additional questions about UnitedHealthcare (UHC) coverage or claims. UnitedHealthcare
    1-866-540-5929
    Other questions about JetBlue benefits or programs. BlueBenefits
    1-800-466-5062
    Common questions about Engage. Engage FAQs