How it works.

BlueCarpet advocates are a dedicated team who support Crewmembers and their families—and know JetBlue Benefits inside and out. You can call to speak with an advocate 9AM-11PM ET, Mon-Fri and 9AM-2PM ET, Sat. A specially trained expert is ready to carry your bags and navigate you to your best self.

A BlueCarpet advocates can help you and your family with:

• Learning how to use the Engage platform to find quality care, stay on top of your healthcare spending, and meet wellness goals—available to all Crewmembers enrolled in JetBlue Medical.
• Understanding the differences between the Green and Blue Medical Options, as well as how prescription drug and behavioral health coverages work.
• Locating doctors and providers near you, and even making appointment on your behalf.
• Resolving healthcare claims and billing issues.
• Learning about and managing Health Accounts, including looking up balance, explaining how to use it and why a claim might be denied.
• Discovering how to earn Healthy Rewards through Rally and checking your balance.
• Connecting you to Navigator’s Crewmember Assistance Program or Behavioral Health Support.
• Connecting you with expert nurses for Asthma, Back Pain, Hypertension & More, Cancer Support, Diabetes Support and HIV/AIDS Support.
• Anticipating your needs to offer suggestions and help you make good healthcare decisions, such as getting an annual exam and preventive cancer screenings, and other support.