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    BEHAVIORAL HEALTH TRANSITION

    Starting January 1, 2022, a change in Behavioral Health coverage simplifies your claims experience.

    2022 Behavioral Health coverage changes.

    Starting January 1, 2022, a change in Behavioral Health coverage simplifies your claims experience.

    Administration of inpatient and outpatient services and claims for Mental Health, Substance Use and ABA Therapy now run through your JetBlue Medical Business Partner—either Anthem BlueCross BlueShield (Anthem) or UnitedHealthcare (UHC). Optum will no longer process Behavioral Health claims beginning January 1, 2022.

    How this transition impacts you if you are…

    • Enrolled in Anthem:
      • You will have a new provider network.
      • If your current behavioral health provider through Optum is not in-network with Anthem, there is a transition of care benefit. If you think you should receive this benefit, call Anthem.
    • Enrolled in UHC:
      • You will have the same provider network as in 2021.
      • Be sure to confirm that your behavioral health provider is still in-network before receiving care.

    How to access Anthem Behavioral Health services.

    1. Phone: Call the Anthem Behavioral Health Resource Center (1-844-792-5141) to connect with experts who can help you learn more about your coverage, simplify the process of searching for mental health services along with in-network providers, and identify resources to fit your needs.
    2. Online: Go 24/7 to anthem.com to search for a list of mental health providers, view guides and articles, and find resources on mental health. You may also find in-network providers on the Engage Wellbeing app.
    3. Your Member Information: Providers will need to call the phone number on the back of your Anthem ID card to verify coverage. You will need your JetBlue Medical Group ID number (270159) along with your subscriber ID number.

    How to access UHC Behavioral Health services.

    1. Phone: Call UHC Member Services (1-866-540-5929) to connect with experts who can help you learn more about your coverage, simplify the process of searching for behavioral health services along with in-network providers, and identify resources to fit your needs.
    2. Online: Go 24/7 to liveandworkwell.com to search for a list of mental health providers, view guides and articles, and find resources on mental health. You may also find in-network providers on the Engage Wellbeing app.
    3. Your Member Information: Providers will need to call the phone number on the back of your UHC ID card (1-866-540-5929) to verify coverage and provide your JetBlue Medical Group ID number (215438), along with your subscriber ID number.

    For more information on getting connected with Behavioral Health services, including virtual visits, go to:

    For more information on getting connected with Behavioral Health services, including virtual visits, go to: