Frequently asked questions about the Dependent Eligibility Verification.
Q:Why is JetBlue conducting a Dependent Eligibility Verification?
AWe want to offer affordable, comprehensive health benefits and travel privileges to our Crewmembers and their eligible dependents. However, ineligible individuals increase benefit costs, not just for JetBlue, but for all Crewmembers. The Verification is an opportunity to ensure our records are accurate and up-to-date.
Q:Who is HMS Employer Solutions (HMS)?
AHMS is a Business Partner working with JetBlue to verify the eligibility of dependents covered under all Crewmembers’ health benefits and travel privileges. HMS specializes in verifying health plan eligibility and has reviewed verification documentation for millions of dependents for employers. We trust that HMS’ experience and expertise will enable us to complete the verification accurately and successfully and to make the experience as seamless as possible for Crewmembers.
Q:What if I haven’t received any communication from HMS?
ACommunication from HMS, is scheduled to arrive by e-mail from JetBlueDependentVerification@VerifyOS.com to your JetBlue inbox on September 26th and 27th, 2018. All US and Puerto Rico Crewmembers will also receive a dependent verification packet from HMS to their permanent address. If you have checked your e-mail and you have not received a packet to your home, it is because you’re a newly hired Crewmember or have modified your healthcare benefits or travel privileges by adding a dependent after August 15th, 2018.
Q:How do I know if I need to comply with the HMS Verification Process?
AAll Crewmembers with Dependents enrolled in healthcare benefits and travel privileges that need to comply will receive an e-mail from JetBlueDependentVerification@VerifyOS.com on September 26th or September 27th. If you do not receive communications from HMS it is because you are new hire or recently have modified your healthcare benefits or travel.
Q:The documentation required contains sensitive information—is this process secure?
AProtecting personal information is a priority for JetBlue and HMS. In compliance with applicable U.S. (federal) and state regulations, information and documentation submitted to HMS for the Dependent Eligibility Verification is stored, processed and protected by physical, electronic and procedural safeguards. Please mark out Social Security Numbers on any documentation you submit as this information is sensitive and not needed. When submitting your tax documentation, only the top portion which includes the names of the Crewmember, spouse and any dependent child(ren) is required. Please mark out Social Security Numbers, as well as any income information.
All documents are securely stored for six months following completion of the verification. Upon expiration of the retention period, all documents and electronic files will be securely destroyed by HMS, and a Certificate of Destruction will be supplied to JetBlue. Please note that documents provided will NOT be returned. HMS meets all of the professional and legal standards associated with providing service to employers, including the Health Insurance Portability and Accountability Act (HIPAA), Employee Retirement Income Security Act (ERISA) and disposal rules as enforced by the Federal Trade Commission. In addition, every employee of HMS submits to a thorough and multi-tiered background check. Only HMS employees directly involved in the JetBlue Dependent Verification will have access to these documents. HMS does not disclose, sell or share personal information with anyone.
Q:If I have already provided this information to JetBlue, do I need to do it again?
AYes, this is a full review and all Crewmembers are required to participate. At the end of the verification, any ineligible dependents will be removed from your health benefits and travel privileges.
Q:Who qualifies as an eligible dependent?
- Your legal spouse
- Your domestic partner (travel privileges only)
- Parents and stepparents (travel privileges only)
- Your child(ren)—such as a natural biological child, stepchild, legally adopted child or child placed with you for adoption, a child for whom you, your spouse or domestic partner has been appointed the legal guardian or foster parent or a child for whom you are required to provide health insurance by a Qualified Medical Child Support Order
- Your domestic partner’s child(ren) (travel privileges only)
Q:If I have a travel companion listed on my travel privileges, will they require verification?
ANo, travel companions will not be part of this process as no documentation is required to enroll a travel companion.
Q:What documents are required to verify dependents?
AThe required documentation for eligible dependents is listed below.
For your spouse, you must provide a copy of your marriage certificate and one of the following:
- Page 1 and signature page of Crewmember’s latest Federal Income Tax Return (1040, 1040A, or 1040EZ) as filed with the IRS listing the spouse.
- Page 1 and Certificate of Electronic, Filing or transmission page of Crewmember’s current Federal Income Tax Return (1040, 1040A, or 1040EZ) as filed with the IRS listing the spouse.
- IRS Transcript of Crewmember’s current Federal Income Tax return (1040, 1040A, or 1040EZ).
- Current mortgage statement, home equity loan, or lease agreement listing both Crewmember and spouse.
- Automobile registration that is currently in effect listing both Crewmember and spouse.
- Current credit card or account statement listing both Crewmember and spouse.
- Current utility bill listing both the spouse and the Crewmember at the same address.
- Current designation of beneficiary for retirement or life insurance benefits or primary designation under your spouse’s will.
- Assignment of durable property or healthcare power of attorney.
For your child(ren) up to age 26 (health benefits) and child(ren) up to age 24 (travel privileges, unless grandfathered), you must provide one of the following:
- A copy of the child’s birth certificate/hospital birth record or adoption certificate naming you or your spouse/domestic partner as the child’s parent. Please note the document must list the first and last names of the child and parent(s).
- A copy of the court order naming you or your spouse/partner as the child’s legal guardian.
Note: If you are covering a stepchild or child of your domestic partner you must also provide documentation of your current relationship to your spouse or domestic partner.
For your domestic partner (travel privileges), you must provide both:
- A copy of your Declaration of Domestic Partnership.
- A document dated within the last 60 days showing current relationship status such as a recurring household bill or statement of account. The document must list your partner’s name, the date and your mailing address.
For your parents or stepparents (travel privileges), you must provide:
- Your Birth Certificate listing your parent as the natural parent.
- Your Birth Certificate listing the natural parent and the marriage certificate of the natural parent listing the stepparent.
All required documents must contain the date (including year), your name and your dependent’s name. Personal information such as Social Security Numbers, account numbers and financial information may be marked out for confidential purposes.
Q:How can I send HMS my documents?
APlease upload your documentation online at www.VerifyOS.com and selecting upload documents. Or you may fax it to HMS at 1-877-223-8478 (toll-free). If the web and fax are unavailable to you, copies of documents may be mailed to the Dependent Verification Center, P.O. Box 165308, Irving, TX 75016. If you have questions or require additional information, please contact HMS 1-866-252-0734 Monday – Friday, 8 AM – 8 PM ET. Please include your reference number on each document page you upload or send. As a reminder please mark out Social Security Numbers on any documentation you submit as this information is sensitive and not needed. When submitting your tax documentation, only the top portion which includes the names of the Crewmember, spouse and any dependent child(ren) is required. Please mark out Social Security Numbers, as well as any income information. Please do not send your verification documents to JetBlue. Where do I find my reference number? This number may be found in the subject line of any communications sent electronically or on the upper right hand corner of all communications mailed to you by HMS.
Q:How do I login to www.VerifyOS.com?
AYou can login to www.VerifyOS.com by using your date of birth and the reference number provided in the email and/or mailing you received from HMS. If you do not have the reference number, please click on ”I lost my reference number” and fill out the corresponding fields:
- Employee First Name
- Employee Last Name
- Employee DOB
- Street Number (which would be the numerical portion of your mailing address)
- Zip Code
- Dependent’s First Name
- Dependent’s DOB
Then, click “Submit.” If you are still having issues please call HMS at 1-866-252-0734.
Q:Do I need the original documents?
ANo, please do not send your original documents since they will not be mailed back—a copy is sufficient.
Q:Will HMS notify me when they receive my documents, confirm if my dependents are verified and advise if anything is missing?
AYes, HMS will send you a confirmation of receipt and status update for each dependent. If there are any missing documents, they will let you know what you need to submit to properly verify your dependent.
Q:What do I need to do if one or more of my enrolled dependents no longer meets one of the eligibility requirements?
AYour dependents will be removed from health benefits and travel privileges effective December 31, 2018. Dependents will be offered COBRA coverage continuation for health benefits. All future travel will be canceled for dependents that no longer qualify.
Q:What happens if I do not submit all required documents by the deadline?
AThe effected dependent(s) for whom complete documentation has not been submitted will be removed from health benefits and travel privileges effective December 31, 2018. All future travel will be canceled for dependents that no longer qualify.
Q:Will dependent(s) enrolled in health benefits be eligible for COBRA benefits?
AA removed dependent(s) will be eligible for COBRA coverage effective January 1, 2019—and will receive additional COBRA information in January 2019.