Frequently asked questions about CVS/Caremark.

Getting started.

Q:When will I receive my new prescription benefit card?

Q:Do my dependents get their own prescription benefit card?

CVS Caremark retail network.

Q:Am I only allowed to use CVS/pharmacy® to fill my prescription(s)?

Q:How do I find an in-network pharmacy?

Mail service pharmacy/maintenance medication.

Q:When should I use a retail pharmacy instead of a CVS/Caremark Mail Service Pharmacy?

Q:Can I have my maintenance medication delivered to any location of my choice?

Q:How do I order my prescription through mail order?

Q:How do I manage my maintenance medication through CVS/Caremark’s mail service subscription?

Contact information.

Q:Where can I go for more information about my prescription benefits?

Q:What other perks do we get with CVS/Caremark?

 

Getting started

Q:When will I receive my new prescription benefit card?

AYour welcome kit, including prescription ID cards, will be mailed out and arrive to your home at the start of your coverage. You can also print out temporary ID cards through the CVS/Caremark website as well as view your card through the CVS/Caremark app.

Q:Do my dependents get their own prescription benefit card?

AEach covered dependent will get individual prescription ID cards. These cards will be mailed to your permanent home address in December as part of your welcome kit.

CVS/Caremark retail network.

Q:Am I only allowed to use CVS/pharmacy® to fill my prescription(s)?

ANo, you are not limited to using only CVS/pharmacy to fill a prescription. You can continue to use your current pharmacy as long as it is part of the CVS/Caremark retail network. If your current pharmacy is out-of-network, your prescription expenses will not be covered.

Q:How do I find an in-network pharmacy?

AYou can locate your closest in-network pharmacy by visiting the CVS/Caremark website or by calling 1-866-210-0910. There are over 74,000 in-network pharmacies across the United States, including CVS/pharmacy®, Longs, Walmart, Costco, Target, Walgreens, Rite Aid, Kroger, Meijer, Safeway, Duane Reade, Albertson’s and Publix, among others. You can also use the CVS Caremark pharmacy locator tool.

Mail service pharmacy/maintenance medication.

Q:When should I use a retail pharmacy instead of a CVS/Caremark Mail Service Pharmacy?

AYou should use a retail pharmacy for your immediate and short-term medication needs. Use mail service for your long-term medication needs (for up to a 90-day supply of medication).

Q:Can I have my maintenance medication delivered to any location of my choice?

AYour mail order prescription can be delivered to any pharmacy in the CVS/Caremark retail network. If you are filling a specialty prescription, you can choose to have it shipped to your home or have it available for pick up at any CVS/pharmacy.

Q:How do I order my prescription through mail order?

AMail your prescription, along with your completed Mail Service Order Form (which can be found on the CVS/Caremark website) and the appropriate payment (if applicable) to the CVS/Caremark Mail Service Pharmacy address shown on the form. Remember, the mail service benefit is for long-term or maintenance medicines.

Q:How do I manage my maintenance medication through CVS/Caremark’s mail service subscription?

AYou can check on the status of your new order or refill online at the CVS/Caremark website or by calling 1-866-210-0910. Mail order medications are shipped from the closest mail service location to your address on file. Please allow 7-10 days for delivery from the time the order is received. To receive maintenance medication right away, visit a CVS/pharmacy near you.

Contact information.

Q:Where can I go for more information about my prescription benefits?

AYou can call CVS/Caremark at 1-866-210-0910 to speak with a Customer Care representative for information to access your temporary prescription benefit card online, sign up for automatic refills and renewals, find savings and access the latest health and wellness information.

Q:What perks do we get with CVS/Caremark?

AWith CVS/Caremark, JetBlue Crewmembers will also have access to the following:

  • ExtraCare® Health Card gives Crewmembers and family members a 20% discount on all CVS brand health-related products, ranging from cough and cold medication to pain and allergy relief. This card and more information will be mailed to your home in January.
  • Minute Clinic is a walk-in medical clinic located inside select CVS/pharmacy® stores. Nurse practitioners and physician assistants provide convenient access to quality medical care for acute illnesses such as colds, strep fever, pink eye, as well as a range of wellness services, including sports and camp physicals, health screenings, and common vaccinations. Minute Clinics visits are covered under JetBlue’s medical plans.
  • CVS/Caremark Specialty Pharmacy offers Crewmembers with rare, complex or genetic conditions more than just convenient delivery of specialty medications. 24/7 support from a CareTeam of specially-trained pharmacists and nurses will help Crewmembers manage health conditions by checking dosing and medication schedules, answering medication questions, suggesting how to relieve side effects, helping set up new medication regimens and checking that medications are taken as prescribed.