Introducing Navigator—your new Crewmember Assistance Program.

Navigator, powered by BlueCarpet, is your new Crewmember Assistance Program. And, that’s music to our ears. (We hope you think so, too.)

Read below to discover more about Navigator’s services and connecting 24/7.

Keep life in harmony with Navigator.

Navigator provides you and your entire household with a large network of qualified professionals and many new support services for everyday needs, like childcare, pet care, finances, work-life balance, legal and more. And because Navigator is part of  BlueCarpet (FREE advocacy and clinical resources) — and powered by Optum — you now have access to a larger team of experts who can help with whatever life sends your way; from resolving claims and managing health conditions—to navigating the grey of life.

Who can use Navigator.

Navigator is free and confidential—offered to all Crewmembers as part of your Benefits, regardless of whether you’re enrolled in a Medical Plan. It’s available to support you and your entire household (including family, parents and roommates) 24/7.

Services include:
Call Navigator to speak with an experienced, licensed counselor over the phone or receive authorization for in person visits for support with stress management, strengthening relationships, work-life balance, grief and loss, and more. You can qualify for SIX FREE sessions per issue per year with an Optum in-network provider, with authorization from Navigator.
Access licensed state-specific attorneys and get free 30-minute consultations per issue for advice on handling divorce, landlord or tenant disputes, real estate transactions, wills and powers of attorney, civil lawsuits and contracts, traffic matters and identity theft recovery.
Access financial professionals and get free 60-minute calls per issue for help with saving for college, debt consolidation, mortgage issues, investment plans, estate planning, general tax questions, retirement planning and family budgeting.
If you can think of it—Navigator will do it (as long as it’s legal). Buying tickets to the hottest show in town? Looking for that special gift? Let Navigator help you with all of that and more! Here are some ideas:

  • Learn to play an instrument, school issues, alternative and community education, career consulting, adult education, music, dance, arts and crafts classes, and online learning.
  • Household needs, recreational activities, shopping, entertainment, dining, nightlife options and moving your pet llama across the country.
  • Find your dream home, elder care, housing assistance, Medicare/Medicaid support, transportation, long-distance caregiving and aids to daily living.
  • Finding a last-minute babysitter, parenting support, child development experts, special needs resources, camps, family activities, vacation planning and relocation.

Don’t miss a beat! Connect with Navigator 24/7 via:

Call BlueCarpet at 1-866-529-1675 and say “Navigator.”

Visit and log in with code: JetBlue (not case sensitive) to search for providers, explore topics and access Navigator services.

Click for more information if you or a family member is struggling with substance use or behavioral health concerns.

Currently using services through LifeSolutions?

If you are currently working with LifeSolutions, you may continue to do so until you have completed your sessions. Feel free to give Navigator a call to plan your next steps.

Download the Navigator brochure.

Click here to download the brochure and keep it on hand as a resource when you need information about Navigator.

Contact Navigator

1-866-529-1675 | Say “Navigator” | Use code: JetBlue