Get grooving with Navigator—your Crewmember Assistance Program.

Navigator, powered by BlueCarpet, is your Crewmember Assistance Program.

Read below to learn about Navigator services and how to connect 24/7.

Keep life in harmony with Navigator.

Navigator provides you and your entire household with a large network of qualified professionals and support services for everyday needs, like childcare, pet care, finances, work-life balance, legal and more. And because Navigator is part of  BlueCarpet (with FREE advocacy and clinical resources powered by Optum), you have access to a team of experts who can help with whatever life sends your way. From resolving claims and managing health conditions, to navigating the grey of life—Navigator can help.

Who can use Navigator.

Navigator is free and confidential—offered to all Crewmembers as part of your Benefits, regardless of whether you’re enrolled in a medical plan. It’s available to support you and your entire household (including family, parents and roommates) 24/7.

Services include:
Get six free sessions (per issue) in person or through video chat with a licensed counselor for help with anxiety and stress, depression, relationship and family issues, grief, life transitions and more.
Get one free 30-minute consultation by phone (per issue per year) with licensed attorneys for real estate transactions, traffic matters, divorce, wills and trusts, identity theft and more, with discounts for ongoing representation.
Get two free 30-minute consultations (per issue per year) by phone with a financial professional for help with debt, investment plans, tax questions, estate planning, budgeting and more.
If you can think of it, Navigator will do it (as long as it’s legal). Buying tickets to the hottest show in town? Looking for that special gift? Let Navigator help you check items off your to-do list and more! Here are some ideas:

  • Adult/elder care—Get housing assistance, respite care, hospice services, Medicare/Medicaid support, transportation, long-distance caregiving and aids to daily living.
  • Child/parenting matters—Find help with childcare, teen/adolescent support, developmental experts, camps, family activities, parenting/grandparenting resources and more.
  • Life transitions—Get help finding alternative and community education programs, career counseling, enrichment in the arts, online classes and more.
  • Convenience services—Get help with home repairs, recreational activities, pet sitters, affinity groups, dinner reservations and more.

Don’t miss a beat! Connect with Navigator 24/7 via:

Call BlueCarpet at 1-866-529-1675 and say “Navigator.”

Visit and log in with code: JetBlue (not case sensitive) to search for providers, explore topics and access Navigator services.

Click for more information if you or a family member is struggling with substance use or behavioral health concerns.

Download the Navigator brochure.

Click here to download the brochure and keep it on hand as a resource when you need information about Navigator.

Contact Navigator

1-866-529-1675 | Say “Navigator” | Use code: JetBlue