Behavioral Health support through Navigator, powered by BlueCarpet.
If you’re affected by mental health issues, call BlueCarpet and say “Navigator” for help.
Connect with Navigator, through BlueCarpet, to learn more about the behavioral health services covered by your Green or Blue Medical Plan (under Anthem BlueCross BlueShield or UnitedHealthcare).
Navigator can simplify the process of searching for behavioral health services and pinpoint resources to fit your needs.
Many people wonder if they—or a loved one—have mental problems if they are experiencing anxiety, depression, disorientation, forgetfulness, difficulty focusing, eating abnormalities or mood swings. The truth is, mental health illness is very common. And, it’s often treatable.
If you’re in the Green or Blue Medical Plan, your coverage includes access to an enhanced behavioral health network with more than 145,000 licensed and certified professionals, counselors, psychiatrists and social workers, and over 3,500 treatment facilities providing both inpatient and outpatient services for a wide range of mental health issues. To access all of these resources, call BlueCarpet and say “Navigator” to get confidential help with:
- Alzheimer’s and Dementia
- Bipolar Disorder
- Eating disorders
- Grief and loss
- Obsessions and compulsions
- And so much more
You and your family also have 24-hour online access to services at liveandworkwell.com using login code JetBlue (not case sensitive) to:
- Check benefit information
- Submit service requests
- Search the provider directory
- Use the virtual help centers to find information for hundreds of everyday work and life issues
- Participate in interactive self-improvement programs
Privacy is a priority.
All calls and services are anonymous and confidential. BlueCarpet is not staffed with Crewmembers. Anything you say will be kept confidential and not be shared with JetBlue. One phone call to Navigator at BlueCarpet can connect you to the right person who can help you find the right treatment, support and resources you need.