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    New Crewmember

    Welcome to JetBlue! It’s time to get familiar to your BlueBenefits—the benefits and programs JetBlue offers to help make your life better in blue.



    JetBlue cares about the whole you! That’s why HELLO WELLNESS! is designed to help you improve physical health (HELLO HEALTHY!), reach your financial goals (HELLO MONEY!) and enjoy peace of mind (HELLO BALANCE!). Our Benefits portal——is the place to discover ways to do just that.

    Bookmark this site today so you’ll be ready to use it during any of life’s moments—in your job, home and personal life—from growing your family, to relocating, managing an illness, to marriage and loss, and a lot more. This site is your first place to start, and you’ll want to check back often to find answers to your Benefits questions! Refer to the resources section in the top navigation to find important contacts, forms and tools for future reference.


    Our site is organized by HEALTHY, MONEY and BALANCE to make it easy to:

    Download the 2022 New Crewmember guide.

    It’s your go-to source for everything JetBlue. Learn about our culture, your benefits and everything you need to know to thrive and grow during your first 30 days at JetBlue.

    Your Checklist

    Your checklist.

    Find out what to know and do in your first 30 days, and explore some of the great resources and programs available to you.


    Get familiar with the benefits you need to enroll in.

    See what JetBlue offers—review the chart below for the benefits you need to enroll in now, and spend some time checking out the links to learn more.

    Full-Time and Part-Time Crewmembers

    What about dependents? Learn who you can cover.

    Need to brush up on healthcare lingo? Check out Healthcare 101.

    Make sure to enroll in your first 30 days. Use the charts in Step 1 above as your guide to see when coverage begins! For example, if you are hired on April 10, you have until May 10 to enroll. However, coverage and payroll contributions will begin on May 1.

    After 30 days, you can’t enroll in or make any changes to benefits until the annual Open Enrollment period each fall, unless you have a Qualified Life Event.

    Check out instructions for enrolling in BCSS.

    Add beneficiaries for your your 401(k) BlueRetirement through Empower and Life and AD&D Insurance through The Hartford.

    U.S.-based Crewmembers and adult dependents enrolled in JetBlue Medical can register and use Engage, a personalized wellness app designed to simplify your healthcare journey. Engage helps you find quality medical and behavioral health care and services (HELLO HEALTHY!), compare costs for care and manage your healthcare spend (HELLO MONEY!), and discover resources to help you meet your wellness goals (HELLO BALANCE!). Engage is free and confidential—available anytime and anywhere you go.

    Click here to learn how to get started.

    Your Total Rewards Statement is an online, in-depth view of the rewards you get from JetBlue—pay, health and retirement benefits, work-life perks, travel, etc. It shows you a customized view of your information, and with the click of a button, you can optimize your Healthy Rewards and 401(k) contribution. Opty, our mascot, can be found throughout your statement to point out opportunities to OPTIMIZE your rewards. And the Opty checklist makes it easy to see these opportunities. Eligible Crewmembers can access this great tool anytime via phone, tablet or laptop.

    Remember to log off when using a shared computer.

    Get on-the-go access to your benefits by downloading these helpful apps:

    App Name App Store Link Google Play Link
    Engage Download here Download here
    My UHC Download here Download here
    CVS Caremark Download here Download here
    Optum Financial Download here Download here
    Empower Download here Download here
    Cigna Dental Download here Download here
    EyeMed Download here Download here
    Rally Health Download here Download here
    LiveHealth Online Download here Download here
    Anthem BCBS Sydney Health Download here Download here
    Spring Health Download here Download here

    BlueCarpet is a FREE advocacy service available to all Crewmembers, designed to enhance what you get out of your BlueBenefits. You can get answers to healthcare questions, resolve claims and billing issues, or get help with finding providers and using Healthy Rewards, or connect with a nurse to receive guidance on a healthcare condition.

    All Crewmembers can call BlueCarpet anytime at 1-866-529-1675 or email

    A friendly HELLO for Full-Time Crewmembers.

    Your dedicated team at BlueCarpet will call you within two weeks of your date of hire to say “Hello.” Your BlueCarpet advocate will ask if you need any help deciding which Medical Option may be right for you and tell you about the many programs JetBlue offers to keep you well.


    Navigator, powered by Spring Health, provides customized mental health support for all Crewmembers and household members (age 6+). Navigator offers care anywhere through a digital-first platform, available on mobile app and web.

    You’ll get a personalized care plan that includes Moments (a wellness-focused audio library) and check-ins from your Care Navigator, a dedicated clinician. Select from a culturally diverse network of therapists—personalize support by specialty (such as LGBTQ+ identity) gender, ethnicity and languages spoken. Therapy appointments are available in an average of 2 days, at times that fit your schedule (including evenings and weekends).

    To register, go to

    Questions? Call 1-855-629-0554, Option 3 (available 0800 – 2000 ET). 

    Pro Tip: Crewmembers enrolled in JetBlue Medical and all Pilots will earn $25 in Healthy Rewards for registering (up to the maximum amount you are eligible for.)

    When you do healthy activities, JetBlue rewards you with free money you can use to pay for eligible health expenses. For Crewmembers enrolled in JetBlue Medical, Healthy Rewards are deposited into your HRA (if enrolled in the Green Option) or your HSA (if enrolled in the Blue Option). For Pilots who are not enrolled in JetBlue Medical, a special Healthy Rewards Account will be opened for your dollars.

    Register at with your JetBlue email to create an account and track your progress. You may register starting 45 days after you join JetBlue.