MENTAL HEALTH

The basics.

Beginning January 2022, if you’re enrolled in JetBlue Medical, you have Behavioral Health coverage through either Anthem BlueCross BlueShield (Anthem) or UnitedHealthcare (UHC) to help you and your dependents manage a mental health condition. All services are completely confidential.

How it works.

Coverage for Mental Health through your Medical Option includes access to Anthem or UHC’s provider network of licensed and certified professionals, counselors, psychiatrists and social workers, and treatment facilities for both inpatient and outpatient services for a wide range of mental health issues. You can connect you with covered resources and services for:

ADHD
Alzheimer’s and dementia
Anger
Anxiety
Autism Spectrum Disorder
Bipolar disorder
Depression
Eating disorders
Grief and loss
Obsessions and compulsions
Phobias
Stress
And so much more

Your provider can submit claims to your Medical Business Partner—either UHC or Anthem. When you schedule your appointment with your provider, provide them with the information on your Anthem or UHC Medical ID card. If you’re working with an out-of-network provider and need help filing claims, reach out to Anthem or UHC’s Behavioral Health teams.

How to access Anthem Behavioral Health services.

Phone: Call the Anthem Behavioral Health Resource Center (1-844-792-5141) to connect with experts who can help you learn more about your coverage, simplify the process of searching for mental health services along with in-network providers, and identify resources to fit your needs.
Online: Go 24/7 to anthem.com to search for a list of mental health providers, view guides and articles, and find resources on mental health. You may also find in-network providers on the Engage Wellbeing app.
Your Member Information: Providers will need to call the phone number on the back of your UnitedHealthcare or Anthem ID card to verify coverage. You will need your JetBlue Medical Group ID number (270159) along with your subscriber ID number.

Virtual Visits: You can get connected with a provider in person, but if you would prefer to conduct your visits virtually, you can do so through livehealthonline.com. LiveHealth Online provides access to therapists, psychologists and psychiatrists who can provide treatment plans and medication, if needed.

Note: The LiveHealth Online coupon code does not apply to Behavioral Health coverage, only Medical visits.

Mental Health services will be processed by Anthem and will apply towards your JetBlue Medical deductible and coinsurance.

Additional services: Through Anthem, Behavioral Health Resource includes clinical care management for depression or complex behavioral conditions.

How to access UHC Behavioral Health services.

Phone: Call UHC Member Services (1-866-540-5929) to connect with experts who can help you learn more about your coverage, simplify the process of searching for behavioral health services along with in-network providers, and identify resources to fit your needs.
Online: Go 24/7 to liveandworkwell.com to search for a list of mental health providers, view guides and articles, and find resources on mental health.
Your Member Information: Providers will need to call the phone number on the back of your UHC ID card (1-866-540-5929) to verify coverage and provide your JetBlue Medical Group ID number (215438), along with your subscriber ID number.

Virtual Visits: You can get connected with a provider in person, but if you would prefer to conduct your visits virtually over the phone or using video chat, you can call UHC member services or search providers who offer Virtual Visits by following these steps:

- Registering at liveandworkwell.com, then establishing a HealthSafe ID to see details on using Virtual Visits.
- Then, under the Find a Resource tab, click on Virtual Visits to find a provider licensed in your state.
- Call or email the provider regarding availability and the platform to connect virtually.

You also have virtual access through Talkspace Psychiatry to connect with a psychiatrist for a tailored treatment plan with mental health care and prescription management.

Note: The LiveHealth Online coupon code does not apply to Behavioral Health coverage, only Medical visits.

Mental Health services will be processed by UHC and will apply towards your JetBlue Medical deductible and coinsurance.