Frequently asked questions about prescription drug changes.

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Prescription costs vary widely and can range from a few dollars to several thousand. These costs are rising rapidly for companies across America and here at JetBlue, they represent more than 30% of our healthcare spending. It is essential that JetBlue ensures that the pharmacy needs of each Crewmember are met while balancing the total cost of your prescriptions.

There are hundreds of specialty drugs available, which give Crewmembers access to potentially life-changing treatments. In fact, not only are they used for rare and complex conditions, researchers are targeting more common conditions such as high cholesterol and asthma. With this advance in medicine comes a price tag that will continue to steadily increase. Research and development of these drugs is complex and costly.

No matter what your pharmacy needs are, CVS/caremark makes it easy for you to manage your condition and enjoy a better quality of life by working closely with both you and your doctor to offer personalized education, counseling, convenient delivery and access to a pharmacist 24 hours a day.

Brand Name vs. Generic: What you Need to Know.


Q:What is the difference between brand name and generic prescriptions?

ABrand Name: Medications manufactured by the original developer of the medicine.
Generic: A version of the same medication typically produced by another manufacturer. Generic medicines must meet U.S. Food and Drug Administration (FDA) guidelines before they can be sold. All the active ingredients in both versions are the same and generics are just as safe and effective as brand-name medicines. The primary difference is cost. For most Crewmembers, generic medications work just as well as the brand alternative, and may cost up to 80% less.

Q:Do medicines that cost more work better?

ANot necessarily. Because they have the same active ingredients, many lower-cost medications provide the same benefit and save you money. In fact, you may be paying too much to treat your condition, so check with your doctor to see if there is a suitable alternative.


More on Specialty Drugs


Q:What are Specialty drugs?

ASpecialty drugs are medications used for rare and complex conditions such as Rheumatoid Arthritis and Multiple Sclerosis. Most are injectable and require special handling and administration. They are typically prescribed by a specialist and are significantly more expensive than most medications. With the Specialty Tier, your specialty medication can run from $15 – up to a cap of $200. For average specialty medication, the $200 max helps limit your total expenses.

Q:What is a Specialty pharmacy?

AA Specialty pharmacy is a provider of drugs for complex conditions.

Q:How are Specialty medications classified?

AThese drugs are included in our ‘Specialty Drug’ tier.

Q:How does the new Specialty drug tier affect me?

AIf you or your family member is on a Specialty medication, it will be on the Specialty Tier. The Crewmember responsibility for Specialty drugs will be 50% of the cost, up to a maximum of $200 per prescription. JetBlue pays the greater portion of the total cost.


Support and Resources


Q:What if I need help understanding my options?

ACall CVS/caremark (1-866-210-0910) to speak to a representative who will help you understand all the options available to you.

Q:How do I know if my prescription is a Brand or Specialty drug?

ACVS/caremark can assist you in determining the type of prescription you have. If you have questions, don’t hesitate. Call 1-866-210-0910 to speak to a representative.

Q:Are there resources to help me find the lowest cost for my medication?

ARegister at (or download the CVS/caremark app) to access time and money saving convenience tools, check and manage prescription information, order refills, learn about drug interactions and more. You’ll find tools that help you research medications, see your plan summary and track how much you’ve spent on prescriptions. For more information call 1-866-210-0910 to speak with a CVS/caremark representative.